pkrsp takes your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how it is used and protected, and what rights you have over your information as a registered player on our platform.
These six principles summarise pkrsp's approach to data protection. They are not a substitute for reading the full Privacy Policy below, but they give you an honest picture of how we handle your personal information.
pkrsp only collects personal data that is genuinely necessary for the purposes stated in this policy. We do not gather information speculatively or hold data for longer than it is needed for its stated purpose.
All personal data held by pkrsp is stored on secured servers protected by industry-standard encryption. Sensitive fields such as payment credentials and identity documents are encrypted both in transit and at rest.
Registered players have the right to access, correct, and request deletion of their personal data held by pkrsp, subject to our legal retention obligations. All data subject requests are handled within 30 days of receipt.
pkrsp does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data is shared only with service providers who support pkrsp's operations, under strict contractual data protection terms.
Marketing communications from pkrsp are only sent to players who have explicitly opted in. You can update your communication preferences at any time through your account settings or by contacting our support team.
pkrsp's data handling practices are aligned with the requirements of our international gaming licence and applicable data protection standards. All KYC and AML data processing is carried out in accordance with our regulatory obligations.
This Privacy Policy ("Policy") explains how pkrsp collects, uses, stores, and protects the personal data of individuals who visit, register on, or otherwise interact with the pkrsp platform at pkrsp.com and all related services ("the Platform").
By registering a player account with pkrsp or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the data processing activities described herein to the extent that consent is the applicable legal basis for that processing. Where processing is carried out on other legal bases (such as contractual necessity or legal obligation), your consent is not required but we remain committed to processing your data fairly and transparently.
This Policy should be read alongside the pkrsp Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with pkrsp.
If you have questions about how pkrsp handles your personal data, our support team is available 24/7 via live chat on all pages of the Platform. You may also write to us at [email protected].
For the purposes of applicable data protection law, pkrsp is the data controller in respect of personal data collected through the Platform. As data controller, pkrsp determines the purposes for which and the means by which your personal data is processed.
pkrsp operates under an international gaming licence and processes personal data in accordance with the data protection requirements attached to that licence, as well as the data protection standards applicable in the jurisdictions in which it operates. Where pkrsp engages third-party service providers to process data on its behalf, those providers act as data processors and are bound by written data processing agreements that require them to handle your data only on pkrsp's documented instructions.
pkrsp collects the following categories of personal data in connection with the operation of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, residential address | Account communications, support, regulatory correspondence |
| Financial Data | Payment method details, transaction history, PKR wallet balance | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, feature interactions | Responsible gaming monitoring, product improvement, personalisation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer service delivery, complaint handling, training |
| Marketing Preferences | Opt-in/opt-out status, communication channel preferences | Sending relevant promotional communications to consenting players |
pkrsp does not collect or process special categories of sensitive personal data (such as biometric data, health data, or political opinions) unless strictly required by a regulatory obligation and only with appropriate safeguards in place.
pkrsp collects personal data through the following channels:
pkrsp processes your personal data only where there is a valid legal basis for doing so. The primary legal bases and associated purposes are set out below:
Note: Where pkrsp relies on legitimate interests as a legal basis, we carry out a balancing assessment to ensure that our interests do not disproportionately override your rights and freedoms. You may request details of any such assessment by contacting our support team.
pkrsp uses cookies and similar tracking technologies on the Platform to deliver core functionality, remember your preferences, maintain your session, and collect anonymised analytics data. The categories of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will affect your ability to use core Platform features, including your pkrsp login session.
pkrsp does not sell or rent your personal data to third parties. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:
All third-party service providers engaged by pkrsp are contractually required to process your data only on pkrsp's documented instructions, to maintain appropriate security standards, and to delete or return data upon termination of their engagement.
pkrsp retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by our legal and regulatory obligations. The following general retention periods apply:
When personal data is no longer required, pkrsp securely deletes or anonymises it in accordance with our internal data destruction procedures.
pkrsp implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While pkrsp takes all commercially reasonable steps to protect your data, no online platform can guarantee absolute security. You should also take steps to protect your own account by keeping your pkrsp login credentials confidential and using a strong, unique password.
If you believe your pkrsp account has been compromised or you suspect a data security incident, please contact our support team immediately via live chat or at [email protected].
pkrsp operates under an international gaming licence and may process or store personal data on servers located outside Pakistan. Where personal data is transferred internationally, pkrsp ensures that appropriate safeguards are in place to maintain a standard of data protection equivalent to the protections described in this Policy.
Safeguards for international transfers include contractual data protection clauses in agreements with service providers, the use of providers operating in jurisdictions with recognised data protection frameworks, and technical security measures applied consistently regardless of the location of data processing. You may request further details about international transfer safeguards by contacting our support team.
As a pkrsp player, you have the following rights in relation to your personal data. pkrsp will respond to all valid data subject requests within 30 calendar days of receipt:
Request a copy of the personal data pkrsp holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where retention is no longer legally required.
Request that pkrsp limits how it uses your data in certain circumstances.
Receive your data in a structured, machine-readable format where applicable.
Object to processing carried out on the basis of pkrsp's legitimate interests.
To exercise any of these rights, please contact our support team via live chat or by writing to [email protected] with your registered account username and a clear description of your request. Please note that some rights are subject to legal retention obligations; in such cases pkrsp will explain what data must be retained and why.
pkrsp sends promotional communications — including bonus offers, game updates, and platform news — only to players who have explicitly opted in to receive such communications at the time of registration or subsequently through their account settings.
You may update your marketing preferences or opt out of all marketing communications at any time by:
Please allow up to 5 business days for opt-out requests to take full effect across all communication channels. Note that opting out of marketing communications does not affect transactional and account-related communications, which pkrsp must send to fulfil its contractual and regulatory obligations.
The pkrsp platform is strictly intended for individuals who are 21 years of age or older. pkrsp does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process for all registered players, and accounts found to belong to individuals under the minimum age requirement will be immediately closed.
If you believe that pkrsp may have inadvertently collected personal data from an individual under the age of 21, please contact our support team immediately so that we can investigate and take appropriate action, including deletion of any such data.
Parent or guardian? If you are concerned about a minor accessing online gaming platforms, we encourage you to use parental control software and to visit our Responsible Gaming page for further guidance and resources.
pkrsp reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, regulatory requirements, or Platform functionality. When material changes are made, pkrsp will notify registered players via the email address associated with their account and/or via a prominent notice on the Platform, at least seven days prior to the changes taking effect where reasonably practicable.
The date of the most recent update is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the pkrsp Platform following the publication of an updated Policy constitutes your acknowledgement of the changes. If you do not agree with an updated version of this Policy, you should contact our support team to discuss your options, which may include account closure.
If you have any questions, concerns, or complaints regarding this Privacy Policy or pkrsp's data processing practices, please contact us through the following channels:
When submitting a data subject request or complaint by email, please include your registered account username, your full name as registered on the account, a clear description of your request or concern, and any supporting information that may assist us in responding efficiently.
If you are not satisfied with pkrsp's response to a data complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority or to the dispute resolution body specified under pkrsp's licensing framework.
This Privacy Policy was last reviewed and updated in January 2026. pkrsp recommends that all players review this document periodically to stay informed of how their personal data is handled.
Now that you understand how pkrsp protects your personal data, explore our full range of casino games, cricket betting markets, and slot titles — all in PKR with local payment support. Players must be 21 years of age or older.